For keeping track of items that are returned for repair or replacement.
Our Return Authority (RA) Manager will help you keep track of these items. It can generate a PDF report which you can print for the customer, and another one which you can print for attachment to the item and sending to the supplier.
Another important aspect is keeping track, not just of the product, but all communication with the customer or the supplier relating to each RA.
RECEIVED - Identifies how many days it has taken the customer to return the item (from when they requested an RA number).
To SUPPLIER - Is when you dispatched the item to the supplier.
From SUPPLIER - When the supplier returned the item.
Completed - When the item was returned to the customer.
Each one of these entries can be updated with a simple click of the mouse to add todays date.